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What is a conflict? And how is it best resolved?
As a manager, you need to be familiar with conflicts and know how to de-escalate and resolve them effectively. You should be familiar with the reactions so that you can prevent and resolve conflicts when and if they arise in the workplace. In the course ‘The Manager’s Conflict Management and Conversation’, you will learn to identify conflicts, de-escalate them, and resolve them. You will also learn how to conduct difficult conversations with employees who have been involved in conflicts.
